Privacy Policy

Insulation Experts

Effective Date: July 31, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Insulation Experts ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

Name

Email address

Phone number

Physical address

Payment information when you request a service or make a payment

Opt-in records and timestamps for SMS, email, and other communication channels

Non-Personal Information

IP address

Browser type

Device information

Website usage and analytics

Cookies and similar technologies

Customer Communication

Service inquiries

Appointment requests

Inspection and estimate information

Service history

Customer feedback

2. How We Use Your Information

We use collected information to:

Provide insulation installation, removal, and related services

Schedule inspections and appointments

Process payments

Respond to customer inquiries

Send appointment reminders and service updates

Improve our website and customer experience

Maintain communication preferences and consent records

Protect against fraud and unauthorized activity

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, estimates, scheduling updates, and important service notifications.

Opt-In & Consent

You will only receive messages after providing your consent.

We maintain timestamped records of all opt-ins.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations.

Opt-Out Instructions

Reply STOP at any time to unsubscribe.

You will receive one final confirmation message.

All opt-out requests are processed immediately.

Message Frequency

Message frequency varies depending on your interaction with our business.

Messages relate only to services you requested.

Promotional messages are sent only with your consent.

Help & Support

Reply HELP for assistance or contact us using the information below.

Customer support is available during normal business hours.

Carrier Information

Standard message and data rates may apply.

Wireless carriers are not responsible for delayed or undelivered messages.

Most major U.S. carriers are supported.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with subcontractors providing operational services such as customer support or SMS delivery.

All other use case categories exclude text messaging originator opt-in data and consent; this information will never be shared with third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information with:

Service Providers

Payment processors

Scheduling software providers

SMS providers solely for message delivery

Vendors assisting with business operations

All service providers are contractually required to maintain confidentiality.

Legal Compliance

We may disclose information when required by law or legal process.

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information remains protected under this Privacy Policy.

Text messaging consent data is never transferred for marketing purposes.

5. Data Security

We maintain appropriate security measures including:

Data encryption

Secure authentication

Access controls

Routine security updates

Employee privacy training

Secure backups

Incident response procedures

Although we use commercially reasonable safeguards, no online system can guarantee complete security.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze website traffic

Improve website functionality

Remember visitor preferences

Measure website performance

You may disable cookies through your browser settings.

7. Your Rights & Choices

You may:

Access your personal information

Correct inaccurate information

Request deletion of your information

Unsubscribe from marketing emails

Reply STOP to stop SMS messages

Withdraw consent for future communications

Request information regarding how your data is processed

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

This Privacy Policy applies only to information collected by Insulation Experts.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.

The latest version will always be posted on our website with the updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.

Insulation Experts

Phone: (512) 466-1878

Email: [email protected] (Replace this if the client uses a different email address.)

Website: https://insulationexperts.com

By using our website and services, you consent to this Privacy Policy.